Claims

Claims time is crunch time. It's when we sit up and sort it out. It's when we knuckle down. That’s' what you can expect when you deal with Namibia's leading short-term insurer who has a team of experts capable of handling even the most specialised claim. An insurer that has paid out more money in claims than any other insurer. Because that's what proper insurance should do.

This statement is based on calculations taken over a 12-month period and represents all claims submitted, including the total number of claims repudiated, fraudulent claims and ex gratia payments. It only excludes claims that were formally withdrawn by clients as these claims would be regarded as null and void since they cannot be counted as either paid or repudiated.

Documents needed

Submit a claim

Call your broker or your local Santam office. You can also request us to contact you or register your claim
online. Our experienced team will drive your claims process from start to finish and send authorised support
services to assist you if necessary.

As a valued client you'll be appointed one of our highly qualified personal claims handlers, who will take
accountability for your claim from start to finish, while keeping you updated on its progress.

Report a claim

Documents needed  

Make sure you have all the necessary documentation ready when you submit your claim. We’ve listed the information required for the different types of claims below:

Motor collision claim

Case number from the police
Driver's licence
Public Driving Permit (PDP)

Motor collision third party involved

Case number from the police
Driver's licence
Public Driving Permit (PDP)
Third party details

Stolen motor vehicle

Case number from the police
Vehicle chassis number (VIN)
Vehicle engine number

General All Risks (lost/damaged)

Invoice (if item has been repaired/replaced)
Quotation to replace
Quotation to repair
Report from service provider (Damage Report)

General All Risks (stolen)

Invoice (if item has been repaired/replaced)
Quotation to replace
Case number from the police

Geyser with or without resultant damage

Invoice (if item has been repaired/replaced)

Cellphone

Invoice (if item has been repaired/replaced)

Jewellery

Quotation to replace
Case number from the police