Help and FAQ's

General enquiries

Why do I need to supply a copy of my driver’s licence?

It allows our motor claims staff to validate cover and process claim in alignment with your policy contract.

Why do I need to supply a detailed incident description?

This allows our motor claims staff to quantify damages in alignment with your detailed description.

Why do I need to complete the photo requirements link that is sent to me via SMS?

It allows Santam to embrace technology and delivering on your claims expectations.

Why do I need a NAMPOL AR Number?

It is a required supporting document for all legal claims against you.

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